RGA

Return of Goods Authorization

Return requests are viewed and authorized by Q-Tran. Only after authorization of an invoice will customers receive an RGA form to send back to Q-Tran along with the goods being returned. Please do not return any previously purchased items until Q-Tran authorizes the return transaction the RGA form is sent to you. Each authorized request will receive an identification number, customer number, and invoice number. Instructions on a delivery of returned goods are shown on the RGA form.

Please be advised that your credit will be valid for a period of up to three years. Under no circumstances will Q-Tran refund money in the form of payment (Cash or Check) to a customer. After three years any credits will be written off of Q-Tran’s books and cannot be reinstated for any reason.

IF A CREDIT IS ISSUED CREDITS ARE VALID FOR 3-YEARS FROM DATE OF ISSUE. CREDIT, MINUS RESTOCKING FEE, WILL BE ISSUED TO YOUR ACCOUNT IF THE RETURNED PRODUCT(S) MEET THE ABOVE CRITERIA.

Defective:
No return of goods will be accepted without written consent and a return goods authorization (RGA) number.

The material needs to be sent back to test and determine if this was a manufacturing defect, installation error or if it is in working condition. We will process the RGA and test the material once it returns.
· If the item is found to be defective, by manufacture, we will issue a credit. However, if the item comes back and is not found to be defective or that defect was not caused by a manufacturing defect then the customer will be responsible for paying the full invoice.
· If a replacement is needed to be shipped prior to the RGA being processed and tested, send in a new order for the replacement. The original order will be credited if the material was found to be a manufacturing defect.
· Please provide a tracking number for the material once it is sent

Credit:
No return of goods will be accepted without written consent and a return goods authorization (RGA) number.

Return of non-defective goods must be done within 90 days of invoice date, and if approved, will be subject to a 50% restocking charge and must be in new, resalable condition in the original packaging. This RGA number is only valid for 30-days from date of issue.
· If a credit is issued, credits are valid for 3-years from date of issue. Credit, minus restocking fee, will be issued to your account if the returned product(s) meet the above criteria.

If a replacement is needed to be shipped prior to the RGA being processed and tested, send in a new order for the replacement. The original order will be credited if the material was found to be a manufacturing defect.

NOTE:

NO RETURN OF GOODS WILL BE ACCEPTED WITHOUT WRITTEN CONSENT AND A RETURN GOODS AUTHORIZATION (RGA) NUMBER. THIS APPLIES TO RETURNS OF NON-DEFECTIVE AND DEFECTIVE MERCHANDISE. RETURNS OF NON-DEFECTIVE GOODS MUST BE DONE WITHIN 90 DAYS OF INVOICE DATE, AND IF APPROVED, WILL BE SUBJECT TO A 50% RESTOCKING CHARGE AND MUST BE IN NEW, RESALABLE CONDITION IN ORIGINAL PACKAGING, RETURNS FOR DEFECTIVE GOODS ARE REGULATED BY Q-TRAN’S WARRANTY POLICY AND MUST FOLLOW Q-TRAN PROCEDURE. THIS RGA NUMBER IS ONLY VALID 30-DAYS FROM DATE OF ISSUE.